Thank you for shopping at Hakoba.com. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the procedures and guidelines for requesting refunds and returns for products purchased on our website. Please read this policy carefully before making a purchase.
- Refund Eligibility: We offer refunds under the following circumstances:
- Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a full refund or replacement.
- Incorrect Items: If you receive an item different from what you ordered, we will arrange for a refund or exchange.
- Non-Delivery: If your order does not arrive within the specified delivery time frame, you may be eligible for a refund.
- Returns Procedure: To initiate a return, please follow these steps:
- Contact our Customer Service: Reach out to our customer service team within 3 days of receiving the product. Provide your order number, details about the issue, and any relevant photos.
- Return Authorization: Our customer service team will review your request and provide you with instructions for returning the product if applicable.
- Return the Product: Pack the product securely in its original packaging (if available) and ship it back to us as instructed by our customer service team.
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed in the following manner:
- Defective, Damaged, or Incorrect Items: If the return is approved, a refund will be issued to your original payment method within 30 business days.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Items that have been worn, washed, or altered.
- Items without original tags or packaging.
- Return Shipping Costs: For eligible returns of defective, damaged, or incorrect items, we will provide a prepaid shipping label. If you choose to return an item for reasons other than those stated above, you will be responsible for return shipping costs.
- Exchanges: We offer exchanges only for items that are defective, damaged, or incorrect. If you would like to exchange a product, please follow the return procedure outlined above, and indicate your preference for an exchange.
- Cancellation Policy: If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can only be cancelled before they are shipped.
- Contact Us: If you have any questions, concerns, or inquiries about our Refund and Returns Policy, please contact our customer service team at firstname.lastname@example.org
Please note that this Refund and Returns Policy applies to purchases made on Hakoba.com. By making a purchase on our website, you acknowledge that you have read and understood this policy and agree to its terms.